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Private Banking customers service office

Telephone:

+374 (10) 58-59-85


Helpful information

How to become a client of the "Prime" program?

You can become our client and  purchase the "Prime" package in the following ways:

  • Consult with a personal financial manager
  • Visit our individual customer service center "Prime"
  • Call VIP-line.

Becoming a Visa Infinite cardholder, you can get support during the validity of your card if you have any questions on the service card, by contacting a special telephone number, intended to serve the VIP-clients:             + (37410) 58-59-85      .

You can promptly get the answers to any questions related to the card maintenance .

  • How to activate the card?
  • How to check the accounts, to which the card is attached?
  • Are there any restrictions on cash withdrawals from accounts?
  • How to top up the card account and see the account balance?
  • What if the card is lost / stolen?
  • What is the procedure of writing off service fee card?
  • What to do if an ATM does not issue the requested amount / output part, or not returned the card?
  • Why, after making a purchase abroad account debited more than what you expected?
  • On what exchange rate the conversion is performed in case of transactions in currencies other than the currency of the account?
Dear 
Visa Infinite 
Cardholder ,

If you lose your card or the money abroad, run into legal or medical problem, or want advice on any other matter with someone who speaks your language, we can help you:

Emergency card replacement

No one is insured from losing cards. In this case, you have to reinstate it as soon as possible for not  to interrupt a business trip or vacation. In such cases, we will give you a new card within 24 hours. And while waiting, we can return some cash.

Urgent cash

If there is no cash, missing or lost baggage, you just call  Visa or VIP support office, and the  cash in the amount of U.S. $ 5000 will be directly  delivered to your hotel or transferred to your specified bank account.

Urgent payment authorization

Now is the crucial moment trip, and your card is lost or stolen. We will try to solve all the problems: contact directly with the store or service hotel and make required payments.

Updated: 18.10.2019 17:19:03

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